Why stairs matter

Every item has to be carried by hand, down every flight, then along the route to the van. That takes longer than a ground floor move, and one comparison guide puts the difference at around 22 minutes more for an upper floor property. Longer jobs can mean a higher price, which is why access is one of the first things a surveyor asks about.

Tell us early

Mention the floor, whether there is a lift and anything else that affects the route when you first get in touch. If it comes as a surprise on the day, it can affect timing and cost. Our FAQs explain that collection or delivery above the ground and first floor, and access that needs mechanical equipment, can add to a quote, and we explain any extra charge before it is applied.

What to check before the survey

• How many flights of stairs there are, and whether they turn or narrow

• Whether any landings, doorways or corridors are tight

• How far the van will be from your front door

• Whether the building has rules, such as set move times, lift bookings, entry codes or concierge approval

The distance from van to door is easy to underestimate. It includes the walk through communal areas, not just the stairs.

Good to know: The distance from the van to your door includes the walk through communal areas, not just the stairs.

Big furniture

Think about the largest pieces you own, such as sofas, wardrobes and beds, and whether they will fit round the stairwell. Some may need to be dismantled, and in some cases a different method may be needed. Point these out at the survey so they are planned for rather than discovered halfway down the stairs.

On the day

Clear the stairs and landings of bikes, pushchairs and shoes. Let neighbours know if you can, since a team passing back and forth is easier in a quiet stairwell. Arrange parking for the van as close as possible, which our Parking and Access guide explains.

For more on getting ready, see Preparing for Your Move.