Terms & Privacy

This page contains three parts: our Privacy Policy, our Website Use notice, and our Terms & Conditions for removals and storage.

Last updated: 21 October 2026

Privacy

Privacy Policy

B Moved Limited ("we", "us", "our") is a removals company registered in England and Wales, company number 11460155, with its registered office at 10 Church Square, Leighton Buzzard, LU7 1AE. We are the data controller for the personal information described in this policy. Our ICO registration number is ZB004673.

You can contact us about this policy at info@bmovedlimited.co.uk, on 0203 654 5420, or by post at our registered office.

What information we collect

When you contact us by our website form, phone, WhatsApp or email: your name, email address, phone number, preferred contact method, the type of enquiry, the addresses or areas you are moving from and to, your message, and your availability for a survey.
For a quotation or survey: photos or videos of your home and belongings, and details of the items to be moved, if you send them to us.
If you become a customer: your address, details of your move, payment details, and records of our correspondence and of any damage claims.
When you visit our website: basic technical information about your visit, as described under "Cookies and third-party services".

How we use it and why

To respond to your enquiry and provide a quotation. We do this to take steps you ask us to take before entering into a contract.
To carry out your move and run our business, including invoicing, handling damage claims and keeping records. We do this to perform our contract with you and to meet our legal obligations, including tax and accounting rules.
To respond to reviews and improve our service. We do this because we have a legitimate interest in running our business.

We only use your details to reply to your enquiries and to carry out the work you ask for. We do not send marketing emails and we do not sell your information.

Who we share it with

We share your information only with the following, and only as needed:

Email and communication providers, including Microsoft 365 (our email) and Mailgun (email delivery).
WhatsApp, if you contact us or send us photos or videos through it.
Insurers, where an insurance arrangement or claim requires it.
Subcontractors, occasionally at our busiest times, who receive only the details they need to carry out part of a move.
Our accountants and professional advisers, and regulators or authorities where the law requires it.

Some of these providers process information outside the UK. Where they do, we rely on appropriate safeguards, such as approved contractual terms.

How long we keep it

Customer records, invoices and correspondence: six years after the move.
Enquiries that do not lead to a booking, including any photos or videos sent: 12 months.
Photos and videos from customers who book: 12 months after the move, unless a damage claim or dispute is open.

After that, we delete or anonymise it.

Cookies and third-party services

Our website is built and hosted with Framer. It displays customer reviews through a Trustpilot widget, which loads code from Trustpilot and may set cookies or use similar technologies. You can control cookies through your browser settings. Please see Trustpilot's own privacy policy for how it handles information.

Your rights

You have the right to ask for a copy of your personal information, to have it corrected or erased, to restrict or object to how we use it, and to receive it in a portable format. To use any of these rights, email info@bmovedlimited.co.uk. We will respond within one month.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

You can contact us about this policy at info@bmovedlimited.co.uk, on 0203 654 5420, or by post at our registered office.

What information we collect

When you contact us by our website form, phone, WhatsApp or email: your name, email address, phone number, preferred contact method, the type of enquiry, the addresses or areas you are moving from and to, your message, and your availability for a survey.
For a quotation or survey: photos or videos of your home and belongings, and details of the items to be moved, if you send them to us.
If you become a customer: your address, details of your move, payment details, and records of our correspondence and of any damage claims.
When you visit our website: basic technical information about your visit, as described under "Cookies and third-party services".

How we use it and why

To respond to your enquiry and provide a quotation. We do this to take steps you ask us to take before entering into a contract.
To carry out your move and run our business, including invoicing, handling damage claims and keeping records. We do this to perform our contract with you and to meet our legal obligations, including tax and accounting rules.
To respond to reviews and improve our service. We do this because we have a legitimate interest in running our business.

We only use your details to reply to your enquiries and to carry out the work you ask for. We do not send marketing emails and we do not sell your information.

Who we share it with

We share your information only with the following, and only as needed:

Email and communication providers, including Microsoft 365 (our email) and Mailgun (email delivery).
WhatsApp, if you contact us or send us photos or videos through it.
Insurers, where an insurance arrangement or claim requires it.
Subcontractors, occasionally at our busiest times, who receive only the details they need to carry out part of a move.
Our accountants and professional advisers, and regulators or authorities where the law requires it.

Some of these providers process information outside the UK. Where they do, we rely on appropriate safeguards, such as approved contractual terms.

How long we keep it

Customer records, invoices and correspondence: six years after the move.
Enquiries that do not lead to a booking, including any photos or videos sent: 12 months.
Photos and videos from customers who book: 12 months after the move, unless a damage claim or dispute is open.

After that, we delete or anonymise it.

Cookies and third-party services

Your rights

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Website

Website Use

The information on this website is for general information only and may change without notice. We try to keep it accurate, but we do not guarantee that it is complete or suitable for your particular move. Your use of the site is at your own risk, and a quotation from us, not the website, sets out the price and services for your move.

The content and design of this website belong to B Moved Limited and may not be copied or reproduced without our permission. To the extent the law allows, we are not liable for any loss, including indirect loss, arising from your use of this website. We do not guarantee that the site will always be available. Links to other websites are provided for convenience and are not an endorsement. Your use of this website is governed by the laws of England and Wales.

Terms

Terms & Conditions

These conditions explain the rights, obligations and responsibilities of all parties to this Agreement. Where we use the word "You" or "Your" it refers to the client, whilst "We", "Us" or "Our" refer to B Moved.

These terms and conditions can be varied or amended subject to prior written agreement. Clauses 8, 9, 10 and 11 limit or exclude Our liability for loss or damage. You are responsible for ensuring Your goods are adequately insured. For goods placed into storage, adequate insurance is required. We can arrange insurance for Your benefit upon request, but You are not required to purchase insurance through Us and may arrange suitable cover independently.

1 Our Quotation

1.1 Our Quotation, unless otherwise stated, does not include insurance, cancellation/postponement waivers, customs duties, port charges including (but not limited to) demurrage, inspections, or any fees, or taxes payable to government bodies or agencies.

1.2 Our Quotation is valid for twenty-eight days from the date of issue. Unless already included in Our Quotation, reasonable additional charges will apply in the following circumstances:

1.2.1 If the work does not commence within twenty-eight days of acceptance;
1.2.2 Where We have given You a price including redelivery from store within Our Quotation and the re-delivery from store has not taken place within six months from the date of the issue of the quotation;
1.2.3 Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond Our control.
1.2.4 The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08:00-17:00hrs) at Your request.
1.2.5 We have to collect or deliver goods at Your request above the ground floor and first upper floor.
1.2.6 If You or Your agents request collection or access to Your goods whilst they are in store;
1.2.7 We supply any additional services, including moving or storing extra goods (these conditions apply to such work). This may include (but is not limited to) situations in which it becomes apparent when We collect Your goods that there are additional items, goods or other load, of which We were not informed when We provided Our quote and which was not, therefore, included in the quote.
1.2.8 The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for Our vehicles and/or containers to load and/or unload within 20 metres of the doorway.
1.2.9 We have to pay parking or other fees or charges (including fines where You have not arranged agreed suspension of parking restrictions) in order to carry out services on Your behalf. For the purpose of this Agreement parking fines for illegal parking, caused by Our negligence, are not fees or charges and You are not responsible for paying them.
1.2.10 There are delays or events outside Our reasonable control which increase or extend the resources or time allowed to complete the agreed work.
1.2.11 We agree in writing to increase Our limit of liability set out in Clause 8.1 prior to the work commencing;
1.2.12 We have to pay operational charges in order to carry out the services, which may be brought in at any time by the law and amended at any time by the law. Such operational charges may include (but are not limited to) Low Emission Zone (LEZ) charges and congestion charges.

1.3 You agree to pay any reasonable charges arising from the above circumstances.

2 Work not included in the quotation

2.1 Unless agreed by Us in writing, We will not:

2.1.1 Dismantle or assemble furniture of any kind
2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
2.1.3 Take up or lay fitted floor coverings.
2.1.4 Move items to or from a loft, unless properly lit and floored and safe access is provided.
2.1.5 Move or store any items excluded under Clause 4
2.1.6 Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.

2.2 Our staff are not authorised or qualified to carry out such work. We recommend that properly qualified personnel is separately employed by You to carry out these services.

3 Your responsibility

3.1 It will be Your responsibility to:

3.1.1 Arrange adequate insurance cover for the full replacement value of the goods submitted for removal, transit and/or storage, against all insurable risks, as Our liability is limited under Clauses 8.1 and 8.2. Where goods are placed into storage, adequate insurance cover is required. You may either request insurance arranged by Us, where available, or arrange Your own suitable insurance cover and provide proof to Us within 7 days of the move or storage commencement.
3.1.2 Obtain at Your own expense, all documents, permits, permissions licences, customs documents necessary for the removal to be completed
3.1.3 Pay for any parking or meter suspension charges incurred by Us in carrying out the work.
3.1.4 Be present or represented throughout the collection and delivery of the removal
3.1.5 Where We provide You with inventories, receipts, waybills, job sheets or other relevant documents You will ensure that they are signed by You or Your authorised representative as confirmation of collection or delivery of the Goods
3.1.6 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
3.1.7 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
3.1.8 Prepare adequately and stabilize all appliances or electronic equipment prior to their removal
3.1.9 Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
3.1.10 Ensure that all domestic and garden appliances, including but not limited to washing machines, dishwashers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them;
3.1.11 Provide Us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods.
3.1.12 Arrange appropriate transport, storage or disposal of goods listed in clause 4
3.1.13 Where You arrange Your own insurance, You must ensure that the policy is suitable for goods held in removal, transit and/or storage, as applicable. Proof of cover should include the insurer name, policyholder name, policy number, storage address where relevant, sum insured, and policy start and end dates.

3.2 Other than by reason of Our negligence or breach of contract, We will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities

4 Goods not to be submitted for removal or storage

4.1 Unless previously agreed in writing by a director or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by Us. The items listed under 4.1.1 below may present risks to health and safety and of fire. Items listed under 4.1.2 to 4.1.7 below carry other risks and You should make Your own arrangements for their transport and storage.

4.1.1 Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms, fuels, oils, and ammunition
4.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, portable media and computing devices, stamps, coins, or goods or collections of any similar kind
4.1.3 Goods likely to encourage vermin or other pests or to cause infestation or contamination.
4.1.4 We shall notify You in writing as soon as practicable if any of the Goods, are in Our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions we would be prepared to accept such Goods or whether we refuse to accept them. Should we refuse to accept the goods We will have no liability to You.
4.1.5 Perishable items and/or those requiring a controlled environment.
4.1.6 Any animals, birds, fish, reptiles or plants.
4.1.7 Goods which require special license or government permission for export or import.
4.1.8 Under no circumstances will Prohibited or stolen goods, drugs or pornographic material be moved or stored by Us.

4.2 If You submit such goods without Our knowledge, We will make them available for Your collection and if You do not collect them within a reasonable time, We may apply for a court order to dispose of any such goods found in the consignment. You agree to pay Us any charges, expenses, charges, legal cost or penalties reasonably incurred by Us in disposing of the goods.

5 Ownership of the goods

By entering into this Agreement, You guarantee that:

5.1.1 The goods to be removed and/or stored are Your own property, or the goods are Your property free of any legal charge; or
5.1.2 You have the full authority of the owner or anyone having a legal interest in them to enter into this Agreement and You have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them.
5.1.3 If at any time following the implementation of this Agreement to its termination another person has or obtains an interest in the goods You will advise Us of their name and address in writing immediately
5.1.4 You will provide a full indemnity and pay Us in respect of any claim for damages and/or costs brought against Us if either statement made in 5.1.1 or 5.1.2 is untrue.
5.1.5 If You wish to transfer responsibility of this Agreement to a third party You will advise Us in writing giving Us their full name and address. We will issue a new agreement to them. Our Agreement with You will remain in force until We have received a signed agreement from the third party.

6 Charges if You postpone or cancel the removal

6.1 If You postpone or cancel this Agreement, We reserve the right to charge You a reasonable postponement or cancellation fee according to how much notice is given as set out below at 6.1.1 - 6.1.4. We charge these fees based on an assessment of losses We have incurred as a result of You cancelling or Postponing the removal. Examples of the types of loss We might incur are administration/back office cost, being unable to re-fill a removal slot with another customer's work, or engaging employees to work for your booked removal. Working days refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.

6.1.1 More than 10 working days before the removal was due to start: No charge
6.1.2 Between 5 and 10 working days inclusive before the removal was due to start: not more than 30% of the removal charge.
6.1.3 Less than 5 working days before the removal was due to start: not more than 60% of the removal charge.
6.1.4 Within 24 hours of the move taking place: not more than 75% of the removal charge
6.1.5 On the day the work starts or at any time after the work commences up to 100% of Our charges

6.2 Cancellation/Postponement Waiver. If offered, and paid for in advance of the commencement of the services, we agree to waive the charges in Clause 6.1.1, 6.1.2 & 6.1.3. Our agreement to waive the charges is conditional upon Us receiving written notice of Your intention to Cancel/Postpone no later than 17:00 hours on the preceding Working Day before Services commence. The Cancellation/Postponement charge will entitle you to only one Cancellation/Postponement

7 Payment

7.1 Unless otherwise agreed by Us in writing, payment is required in full by cleared funds at the time of booking the removal or storage period. In default of such payment We reserve the right to refuse to commence removal or storage until such payment is received

7.2 In respect of all sums which are overdue to us, We will charge interest on a daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England.

8 Our liability for loss or damage

8.1 We do not know the value of Your goods therefore We limit Our liability to a fixed limit per item. The amount of liability We accept under this agreement is reflected in Our charges for the work. If you wish Us to increase Our limit of liability per item You agree to pay a higher price for the work as stated in Condition 1.2.11 (Our Quotation).

8.2 Unless otherwise agreed in writing if we are negligent or in breach of contract We will pay You up to £40 for each item which is lost or damaged as a direct result of any negligence or breach of contract on Our part.

8.3 For goods destined to, or received from a place outside the United Kingdom:

8.3.1 We will only accept liability for loss or damage (a) arising from Our negligence or breach of contract whilst the goods are in Our physical possession, or (b) whilst the goods are in the possession of others if the loss or damage is established to have been caused by Our failure to pack the goods to a reasonable standard where We have been contracted to pack the goods that are subject to the claim
8.3.2 Where We engage an international transport operator, shipping company or airline to convey Your goods to the place, port or airport of destination, We do so on Your behalf and subject to the terms and conditions set out by that carrier.
8.3.3 If the carrying vessel/conveyance, should for reasons beyond the carrier's control, fail to deliver the goods, or route them to a place other than the original destination, You may have limited recourse against the carrier depending upon the carriers particular terms and conditions of carriage, and You may be liable for General Average contribution (e.g. the costs incurred to preserve the vessel/conveyance and cargo) and salvage charges, or the additional cost of onward transmission to the place, port or airport of destination. These are insurable risks and it is Your responsibility to arrange adequate marine/transit insurance cover.
8.3.4 We do not accept liability for goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless such confiscation, seizure, removal or damage arose directly as a result of Our negligence or breach of contract

8.4 For the purposes of this Agreement an item is defined as:

8.4.1 The entire contents of a box, parcel, package, carton, or similar container; and
8.4.2 Any other object or thing that is moved, handled or stored by us

9 Damage to premises or property other than goods

9.1 Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage, therefore Our liability is limited as follows:

9.1.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
9.1.2 If We cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, We shall not be liable.
9.1.3 If We are responsible for causing damage to Your premises or to property other than goods submitted for removal and/or storage, You must note this on the worksheet or delivery receipt as soon as practically possible after the damage occurs or is discovered or in any event within a reasonable time. This is fundamental to the Agreement.

10 Exclusions of liability

10.1 We shall not be liable for loss or damage caused by fire or explosion, unless we have been negligent or in breach of contract. It is Your responsibility to insure Your Goods. If You ask Us in writing to arrange fire insurance cover for You, We will, provided You declare the full replacement value of Your Goods and pay the premium in advance.

10.2 We shall not be liable for delays or failures to provide the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, rescheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.

10.3 Other than as a result of Our negligence or breach of contract We will not be liable for any loss, damage or failure to produce the goods as a result of:

10.3.1 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances
10.3.2 Moth or vermin or similar infestation.
10.3.3 Cleaning, repairing or restoring unless We arranged for the work to be carried out.
10.3.4 Changes caused by atmospheric conditions such as dampness mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water.
10.3.5 For any goods in wardrobes, drawers or appliances, or in a package bundle, carton, case or other container not both packed and unpacked by Us.
10.3.6 For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.
10.3.7 For any goods which have a pre-existing defect or are inherently defective.
10.3.8 For perishable items and/or those requiring a controlled environment.
10.3.9 Loss of structural integrity of furniture constructed of particle board resulting from crumbling of the board
10.3.10 For items referred to in Clause 4.

10.4 No employee of Ours shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.

10.5 Where goods are handed out from store Our liability will cease upon handing over the goods to You or Your authorised representative (see Clause 11.1 below).

10.6 We will not be liable for any loss or damage caused by Us or Our employees or agents in circumstances where: a) there is no breach of this Agreement by Us or by any of Our employees or agents; b) such loss or damage is not a reasonably foreseeable result of any such breach.

11 Time limit for claims

11.1 If You or Your authorised representative collect the goods, We must be notified in writing of any loss or damage at the time the goods are handed to You or Your agent or as soon as practically possible

11.2 For goods which We deliver, You must give Us detailed notice in writing of any loss and damage within seven days of delivery by Us. We may agree to extend this time limit upon receipt, or Your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.

12 Delays in transit

12.1 Other than by reason of Our negligence or breach of contract, We will not be liable for delays in transit.

12.2 If through no fault of ours We are unable to deliver Your goods, We will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at Your expense.

12.3 Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to a number of factors outside Our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise You of any material changes to the transit times as soon as We become aware. We will not be liable for any loss or damage incurred by You as a result of delays in transit time unless directly attributable to Our negligence or breach of contract.

13 Our right to Hold the Goods (lien)

"Lien" is the legal right of the remover to hold goods until the customer has paid all outstanding charges. We shall have a right to withhold and ultimately dispose of some or all of the goods if You fail to pay the charges and any other payments due under this or any other Agreement. (See also Clause 22). These include any charges that We have paid out on Your behalf. While We hold the goods You will be liable to pay all storage charges and other costs (including legal costs) reasonably incurred by Us in recovering Our charges and applying Our right of lien. These terms and conditions shall continue to apply.

14 Disputes

If there is a dispute arising from this Agreement which cannot be resolved, either party may refer it to legal representation.

15 Our right to sub-contract the work

15.1 We reserve the right to sub-contract some or all of the work

15.2 If We sub-contract, then these conditions will still apply

16 Route and method

16.1 We have the right to choose the method and route by which to carry out the work.

16.2 Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on Our vehicles and/or the container may be utilised for consignments of other customers

17 Advice and information for International Removals

We will use Our reasonable endeavors to provide You with up to date information to assist You with the import/export of Your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is Your responsibility to seek appropriate advice to verify the accuracy of any information provided.

18 Applicable law

Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts. If you currently reside or are moving to a place outside the jurisdiction of the Courts of the United Kingdom, alternative laws or jurisdiction of local courts may apply subject to our written agreement prior to the work or services commencing.

19 Your forwarding address

19.1 If You instruct Us to store Your goods, You must provide a correct and up to date address and telephone number and notify Us if it changes. All correspondence and notices will be considered to have been received by You seven days after sending it by first class post to Your last address recorded by Us.

19.2 If You do not provide an address or respond to Our correspondence or notices, We may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be considered to have been received by You seven days after the publication date of the newspaper. Note: If We are unable to contact you, We will charge you any costs incurred in establishing Your whereabouts.

20 List of goods (inventory) or receipt

20.1 Where we produce a list of Your goods (inventory) or a receipt and send it to You, it will be accepted as accurate unless You write to us within 10 days of the date of our sending, or within a reasonable period agreed between Us, notifying Us of any errors or omissions.

21 Revision of storage charges

We review our storage charges periodically. You will be given 30 days' notice in writing of any increases.

22 Our right to Sell or dispose of the Goods

If payment of Our charges relating to Your goods is in arrears, and on giving You three months' notice, We are entitled to require You to remove Your goods from Our custody and pay all money due to Us. If You fail to pay all outstanding amounts due to Us, We may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to You. The net proceeds will be credited to Your account and any eventual surplus will be paid to You without interest. If the full amount due is not received, we may seek to recover the balance from You.

23 Termination

If payments are up to date, We will not end this contract except by giving You three months' notice in writing. If You wish to terminate Your storage contract, You must give us enough notice depending on the size of units you are occupying: Units from 5 ft2 to 100 ft2 inclusive – 14 calendar days notice; Units over 100sqft – 1 calendar month notice. If We can release the goods earlier, We will do so, provided that your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.

1 Our Quotation

1.2 Our Quotation is valid for twenty-eight days from the date of issue. Unless already included in Our Quotation, reasonable additional charges will apply in the following circumstances:

1.2.1 If the work does not commence within twenty-eight days of acceptance;
1.2.2 Where We have given You a price including redelivery from store within Our Quotation and the re-delivery from store has not taken place within six months from the date of the issue of the quotation;
1.2.3 Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond Our control.
1.2.4 The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08:00-17:00hrs) at Your request.
1.2.5 We have to collect or deliver goods at Your request above the ground floor and first upper floor.
1.2.6 If You or Your agents request collection or access to Your goods whilst they are in store;
1.2.7 We supply any additional services, including moving or storing extra goods (these conditions apply to such work). This may include (but is not limited to) situations in which it becomes apparent when We collect Your goods that there are additional items, goods or other load, of which We were not informed when We provided Our quote and which was not, therefore, included in the quote.
1.2.8 The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for Our vehicles and/or containers to load and/or unload within 20 metres of the doorway.
1.2.9 We have to pay parking or other fees or charges (including fines where You have not arranged agreed suspension of parking restrictions) in order to carry out services on Your behalf. For the purpose of this Agreement parking fines for illegal parking, caused by Our negligence, are not fees or charges and You are not responsible for paying them.
1.2.10 There are delays or events outside Our reasonable control which increase or extend the resources or time allowed to complete the agreed work.
1.2.11 We agree in writing to increase Our limit of liability set out in Clause 8.1 prior to the work commencing;
1.2.12 We have to pay operational charges in order to carry out the services, which may be brought in at any time by the law and amended at any time by the law. Such operational charges may include (but are not limited to) Low Emission Zone (LEZ) charges and congestion charges.

1.3 You agree to pay any reasonable charges arising from the above circumstances.

2 Work not included in the quotation

2.1 Unless agreed by Us in writing, We will not:

2.1.1 Dismantle or assemble furniture of any kind
2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
2.1.3 Take up or lay fitted floor coverings.
2.1.4 Move items to or from a loft, unless properly lit and floored and safe access is provided.
2.1.5 Move or store any items excluded under Clause 4
2.1.6 Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.

2.2 Our staff are not authorised or qualified to carry out such work. We recommend that properly qualified personnel is separately employed by You to carry out these services.

3 Your responsibility

3.1 It will be Your responsibility to:

3.1.1 Arrange adequate insurance cover for the full replacement value of the goods submitted for removal, transit and/or storage, against all insurable risks, as Our liability is limited under Clauses 8.1 and 8.2. Where goods are placed into storage, adequate insurance cover is required. You may either request insurance arranged by Us, where available, or arrange Your own suitable insurance cover and provide proof to Us within 7 days of the move or storage commencement.
3.1.2 Obtain at Your own expense, all documents, permits, permissions licences, customs documents necessary for the removal to be completed
3.1.3 Pay for any parking or meter suspension charges incurred by Us in carrying out the work.
3.1.4 Be present or represented throughout the collection and delivery of the removal
3.1.5 Where We provide You with inventories, receipts, waybills, job sheets or other relevant documents You will ensure that they are signed by You or Your authorised representative as confirmation of collection or delivery of the Goods
3.1.6 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
3.1.7 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
3.1.8 Prepare adequately and stabilize all appliances or electronic equipment prior to their removal
3.1.9 Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
3.1.10 Ensure that all domestic and garden appliances, including but not limited to washing machines, dishwashers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them;
3.1.11 Provide Us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods.
3.1.12 Arrange appropriate transport, storage or disposal of goods listed in clause 4
3.1.13 Where You arrange Your own insurance, You must ensure that the policy is suitable for goods held in removal, transit and/or storage, as applicable. Proof of cover should include the insurer name, policyholder name, policy number, storage address where relevant, sum insured, and policy start and end dates.

4 Goods not to be submitted for removal or storage

4.1.1 Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms, fuels, oils, and ammunition
4.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, portable media and computing devices, stamps, coins, or goods or collections of any similar kind
4.1.3 Goods likely to encourage vermin or other pests or to cause infestation or contamination.
4.1.4 We shall notify You in writing as soon as practicable if any of the Goods, are in Our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions we would be prepared to accept such Goods or whether we refuse to accept them. Should we refuse to accept the goods We will have no liability to You.
4.1.5 Perishable items and/or those requiring a controlled environment.
4.1.6 Any animals, birds, fish, reptiles or plants.
4.1.7 Goods which require special license or government permission for export or import.
4.1.8 Under no circumstances will Prohibited or stolen goods, drugs or pornographic material be moved or stored by Us.

5 Ownership of the goods

By entering into this Agreement, You guarantee that:

5.1.1 The goods to be removed and/or stored are Your own property, or the goods are Your property free of any legal charge; or
5.1.2 You have the full authority of the owner or anyone having a legal interest in them to enter into this Agreement and You have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them.
5.1.3 If at any time following the implementation of this Agreement to its termination another person has or obtains an interest in the goods You will advise Us of their name and address in writing immediately
5.1.4 You will provide a full indemnity and pay Us in respect of any claim for damages and/or costs brought against Us if either statement made in 5.1.1 or 5.1.2 is untrue.
5.1.5 If You wish to transfer responsibility of this Agreement to a third party You will advise Us in writing giving Us their full name and address. We will issue a new agreement to them. Our Agreement with You will remain in force until We have received a signed agreement from the third party.

6 Charges if You postpone or cancel the removal

6.1.1 More than 10 working days before the removal was due to start: No charge
6.1.2 Between 5 and 10 working days inclusive before the removal was due to start: not more than 30% of the removal charge.
6.1.3 Less than 5 working days before the removal was due to start: not more than 60% of the removal charge.
6.1.4 Within 24 hours of the move taking place: not more than 75% of the removal charge
6.1.5 On the day the work starts or at any time after the work commences up to 100% of Our charges

7 Payment

7.2 In respect of all sums which are overdue to us, We will charge interest on a daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England.

8 Our liability for loss or damage

8.3 For goods destined to, or received from a place outside the United Kingdom:

8.3.1 We will only accept liability for loss or damage (a) arising from Our negligence or breach of contract whilst the goods are in Our physical possession, or (b) whilst the goods are in the possession of others if the loss or damage is established to have been caused by Our failure to pack the goods to a reasonable standard where We have been contracted to pack the goods that are subject to the claim
8.3.2 Where We engage an international transport operator, shipping company or airline to convey Your goods to the place, port or airport of destination, We do so on Your behalf and subject to the terms and conditions set out by that carrier.
8.3.3 If the carrying vessel/conveyance, should for reasons beyond the carrier's control, fail to deliver the goods, or route them to a place other than the original destination, You may have limited recourse against the carrier depending upon the carriers particular terms and conditions of carriage, and You may be liable for General Average contribution (e.g. the costs incurred to preserve the vessel/conveyance and cargo) and salvage charges, or the additional cost of onward transmission to the place, port or airport of destination. These are insurable risks and it is Your responsibility to arrange adequate marine/transit insurance cover.
8.3.4 We do not accept liability for goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless such confiscation, seizure, removal or damage arose directly as a result of Our negligence or breach of contract

8.4 For the purposes of this Agreement an item is defined as:

8.4.1 The entire contents of a box, parcel, package, carton, or similar container; and
8.4.2 Any other object or thing that is moved, handled or stored by us

9 Damage to premises or property other than goods

9.1.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
9.1.2 If We cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, We shall not be liable.
9.1.3 If We are responsible for causing damage to Your premises or to property other than goods submitted for removal and/or storage, You must note this on the worksheet or delivery receipt as soon as practically possible after the damage occurs or is discovered or in any event within a reasonable time. This is fundamental to the Agreement.

10 Exclusions of liability

10.3 Other than as a result of Our negligence or breach of contract We will not be liable for any loss, damage or failure to produce the goods as a result of:

10.3.1 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances
10.3.2 Moth or vermin or similar infestation.
10.3.3 Cleaning, repairing or restoring unless We arranged for the work to be carried out.
10.3.4 Changes caused by atmospheric conditions such as dampness mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water.
10.3.5 For any goods in wardrobes, drawers or appliances, or in a package bundle, carton, case or other container not both packed and unpacked by Us.
10.3.6 For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.
10.3.7 For any goods which have a pre-existing defect or are inherently defective.
10.3.8 For perishable items and/or those requiring a controlled environment.
10.3.9 Loss of structural integrity of furniture constructed of particle board resulting from crumbling of the board
10.3.10 For items referred to in Clause 4.

10.4 No employee of Ours shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.

10.5 Where goods are handed out from store Our liability will cease upon handing over the goods to You or Your authorised representative (see Clause 11.1 below).

11 Time limit for claims

12 Delays in transit

12.1 Other than by reason of Our negligence or breach of contract, We will not be liable for delays in transit.

13 Our right to Hold the Goods (lien)

14 Disputes

If there is a dispute arising from this Agreement which cannot be resolved, either party may refer it to legal representation.

15 Our right to sub-contract the work

15.1 We reserve the right to sub-contract some or all of the work

15.2 If We sub-contract, then these conditions will still apply

16 Route and method

16.1 We have the right to choose the method and route by which to carry out the work.

16.2 Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on Our vehicles and/or the container may be utilised for consignments of other customers

17 Advice and information for International Removals

18 Applicable law

19 Your forwarding address

20 List of goods (inventory) or receipt

21 Revision of storage charges

We review our storage charges periodically. You will be given 30 days' notice in writing of any increases.

22 Our right to Sell or dispose of the Goods

23 Termination

Move with confidence

Your move, handled with care

Reliable home and office removals across London, UK and Europe.

Move with confidence

Your move, handled with care

Reliable home and office removals across London, UK and Europe.

Move with confidence

Your move, handled with care

Reliable home and office removals across London, UK and Europe.