Frequently Asked Questions

What services does B Moved provide?

Do you offer man and van services for smaller jobs?

Can you help move a single item?

Do you use subcontractors?

How do I get a quote?

How much does a move cost?

Do you offer free surveys?

Does the price include parking, congestion charge, or ULEZ?

How far in advance should I book?

Do you offer packing and unpacking?

Can I pack my own items?

Can you help with fragile or specialist items?

What happens to packing materials after the move?

How do I arrange storage?

Can you collect my items and take them into storage for me?

Are my belongings insured while in storage?

How long can I keep my possessions in storage?

Can I access my stored items if I need something?

Will my move be insured?

What does your Goods in Transit insurance cover?

Are you insured for accidental damage to my property?

What happens if something goes wrong after my move?

Do you offer specialist handling for high-value or fragile items?

Do you move pianos?

Do you handle international or European moves?

Do you support interior designers with project logistics?

Do you offer cleaning services?

Do you offer handyman services?

What time will the team arrive?

How long does a typical home move take?

What happens if there are delays or access issues on the day?

Do you offer evening or weekend moves?

What areas do you cover?

Do you cover moves outside London?

Can you help with international or long-distance moves?

Do your guide prices apply outside the M25?

What are your contact hours?

Can I change my requirements after getting a quote?

What if I need to cancel or postpone my move?

How much does a residential move cost?

What about insurance for my move?

How long can I keep possessions in storage if my dates don't align?

Can you support internal office moves or reconfigurations?

Do you liaise with landlords or building management?

Do you offer disposal or recycling of unwanted office furniture?

Do you dismantle and reassemble office furniture?

How far in advance should we book?

Can you handle packing and unpacking of office equipment?

Do you provide nationwide or international transport for valuable items?

Do you dismantle and reassemble delicate furniture?

Can you check and photograph deliveries when they arrive?

Do you inspect items for damage before storing them?

Can you deliver everything to the property on a specific install date?

What about insurance for high-value furniture and décor?

Can you work to tight install deadlines?

Can you provide multiple delivery drops if items arrive at different times?

Do you offer one-off deep cleans that aren't linked to a move?

Do you offer carpet, rug or upholstery cleaning?

Do I need to be present during the clean?

How long does a typical clean take?

How far in advance should I book a cleaning service?

Do you offer handyman services as a standalone booking?

Do you provide electricians or decorators?

Can handyman work be done on the same day as a move or installation?

How long can I keep items in storage?

Do you offer storage for offices or commercial clients?

Can you store items during renovations?

Do you offer climate-controlled storage?

Can you help pack my items before storage?

How far in advance should I book collection or delivery?

What items can't be shipped overseas?

Can I track my shipment?

Can you help with short-notice international moves?

Do you offer unpacking at my destination?

Can you handle vehicles, pianos, or other large items?

Do you offer cleaning before I leave the UK?

What kind of handyman jobs can you help with?

What handyman work don't you do?

Do I need to supply my own fixings or materials?

How is handyman work priced?

Is handyman work insured?

What's your process for an interior design project?

What's the difference between project storage and full installation support?

Do you liaise directly with contractors and building managers?

What happens to packaging once items are installed?

Do you offer patio or driveway jet washing?

What cleaning products do you use?

Will end-of-tenancy cleaning guarantee my deposit back?

Is BClean insured?

Is BClean a recurring domestic cleaning service?

Can you move IT equipment and servers?

Do I need to pay a deposit to secure my move?

How long is my quotation valid for?

Could my quoted price change on the day?

Does the self-pack hourly rate include the drive back to your base?

Are there items you can't move or store for me?

What happens if the keys to my new property are delayed?

Do you protect my floors and carpets during the move?

Can you dispose of items I don't want to keep?

What packing options do you offer?

What size boxes do you provide, and what goes in each?

How much do packing materials cost if I'm self-packing?

Can I use my own boxes, or bin liners and bags?

What should I keep with me rather than pack in a box?

How should I pack fragile or breakable items myself?

How do you protect pictures and mirrors specifically?

How should I pack bottles and liquids?

Will your team dismantle and reassemble furniture?

Am I covered if something breaks in a box I packed myself?

Can you help with fragile, high-value or specialist items even if I'm packing everything else myself?

Do you use different packing methods for international moves?

Can you pack items before they go into storage?

When should I start packing, and how should I approach it?

How do I get a quote for a complex or specialist move?

Can you move a safe?

Do you handle window removal or other difficult access?

Do you offer custom crates or specialist packaging?

Can you coordinate with galleries, interior designers, or auction houses?

Can you store artwork, antiques, or pianos?

Will Bart be involved in my move?

How do you protect fragile or valuable items during transit?

Who actually carries out these moves - is it your standard crew?

Is insurance for a complex or specialist move different from a standard move?