Question 1

Does the self-pack hourly rate include the drive back to your base?

Accepted Answer

If your move is within the M25, no - the clock covers the job itself. If it's outside the M25, the return drive back to our base in South West London is also counted on the hourly rate, since that's time the team and vehicle are committed to your job. This is explained clearly as part of your quote.

Question 2

Are there items you can't move or store for me?

Accepted Answer

Yes. Certain items can't be moved or stored under any circumstances - potentially dangerous or explosive goods (gas bottles, aerosols, fuels, ammunition), perishables, animals, plants, and anything illegal. A further category needs to travel with you rather than in the van or into storage: jewellery, watches, precious stones or metals, cash, deeds and securities, mobile phones, laptops and other portable computing devices, and stamps or coin collections. Flag anything you're unsure about during your survey.

Question 3

What packing options do you offer?

Accepted Answer

Full pack and unpack, fragile-only packing, or move-only with no packing at all - whichever suits your move. For a full pack, materials are supplied and packing is usually carried out the day before, or as agreed during your survey.

Question 4

What size boxes do you provide, and what goes in each?

Accepted Answer

Small Box (18×12×12") for books, records, paperwork, crockery and glassware. Large Box (18×18×18") for clothes, shoes, toys, pots and pans. Tall Box (18×18×30") for duvets, pillows, cushions and light bulky items. Wardrobe Box (18×18×48") for hanging clothes, supplied with a rail.

Question 5

How much do packing materials cost if I'm self-packing?

Accepted Answer

Small Box £2.50, Large Box £3.00, Tall Box £4.00, Wardrobe Box £7.50, Packing Paper (10kg) £16.00, Paper Blanket (per sheet) £3.00, Craft Paper (per metre) £0.30, Tape (per roll) £3.50, Mattress Cover £7.00 - all prices pre-VAT. Any materials used by our team on moving day itself are charged for separately.

Question 6

Can I use my own boxes, or bin liners and bags?

Accepted Answer

Boxes are fine, but we don't recommend bin liners or plastic bags for packing - they can't be safely stacked and are prone to splitting. Boxes also need to be fully packed before sealing; a half-filled box is likely to collapse when stacked.

Question 7

What should I keep with me rather than pack in a box?

Accepted Answer

Passports and important documents, medication, keys, and first-night essentials such as phone chargers, laptops and school bags. We recommend packing these separately and transporting them yourself rather than putting them in with the rest of the move.

Question 8

How should I pack fragile or breakable items myself?

Accepted Answer

Wrap items individually, line boxes with packing paper or bubble material, and fill all empty space with packing paper, clean newspaper or soft fabrics - loose items moving around inside a box are the main cause of breakages. Keep heavy items like books in small boxes only, stack heavier boxes at the bottom, and double-tape box bases and seams.

Question 9

How do you protect pictures and mirrors specifically?

Accepted Answer

With Paper Blanket - a thick corrugated paper protection and eco-friendly alternative to bubble wrap, used specifically for pictures and mirrors.

Question 10

How should I pack bottles and liquids?

Accepted Answer

Pack bottles upright only. Wrap each glass bottle separately and fill gaps with screwed-up kitchen paper, make sure lids are sealed, and wrap bottles separately from other items.

Question 11

Will your team dismantle and reassemble furniture?

Accepted Answer

Yes, unless otherwise agreed. Mattresses, sofas and other upholstered items are covered with appropriate protective covers as part of the process.

Question 12

Am I covered if something breaks in a box I packed myself?

Accepted Answer

Where goods aren't both packed and unpacked by us, our liability for loss or damage is excluded except where it's caused by our negligence during handling or transport - this reflects the limitations in our Terms and Conditions (Clause 10.3.5). If you're self-packing, we strongly recommend making sure you have adequate insurance cover in place.

Question 13

Can you help with fragile, high-value or specialist items even if I'm packing everything else myself?

Accepted Answer

Yes. Fragile, high-value and specialist items are assessed during your survey and can be packed to a higher specification even if you're self-packing the rest - appropriate materials and methods are agreed case by case.

Question 14

Do you use different packing methods for international moves?

Accepted Answer

Yes - international transport gets export-grade packing as standard: reinforced wrapping, sealed boxes, and extra protection built for long-distance transit. Particularly delicate or valuable pieces can get acid-free tissue, shock-absorbing foams, reinforced cartons, and custom crating where needed.

Question 15

Can you pack items before they go into storage?

Accepted Answer

Yes - using materials suited to longer-term protection. You can also self-pack for storage if you'd rather, with materials supplied if you want us to handle the box-buying.

Question 16

When should I start packing, and how should I approach it?

Accepted Answer

As early as possible - it always takes longer than expected. Pack one room at a time, starting with the least-used rooms, and make sure you've got the right box sizes in before you begin.

Question 17

What happens to packing materials after the move?

Accepted Answer

If it's part of your agreed service, we can arrange to collect flattened boxes once you've unpacked - just let us know when you're ready.

Packing Services

Packing Services

Professional Packing, Done Properly

Professional Packing, Done Properly

Full Pack and/or Unpack, or Just the Fragile Items

Packing It Yourself

Specialist & Export-Grade Packing

Packing Before Storage

Some FAQs about our Packing Services

Ready to Get Packing?